Client portal: proposal, invoice and review by link
How to send a client a link where they can approve a proposal, check order status, pay an invoice or leave a review.
The client does not need an account: the link itself serves as the pass. Open it and you will see the page.
How it works
- Proposal approval. In "Documents" or on the client card, create a link to the commercial proposal (CP) ("Link for the client", the chain icon). The client clicks "Approve" or "Decline" (with a comment); the decision can be changed. The status is shown next to the document, and you receive an email.
- Order portal. Shows the client the proposal and the order status. In app 9.0 the link is created from the order card: the "Client links" block (Web Plus), and you can send it via "Share".
- Invoice. The invoice link opens without registration. If payment via YooKassa is connected, the page has a "Pay" button; otherwise the client sees the invoice with bank details.
- Review. The "Request a review" button generates a link to the form for a completed order. The review comes in for requests from the makers catalog. If the client is linked to Telegram, a rating request may be sent automatically after the order is completed.
- Request status. A client from the makers catalog sees the progress of their request via their own link.
FAQ
Is this safe? The link is secret; do not publish it openly. Clicking "Issue invoice" again returns the same invoice, and "Issue a new invoice" is for when the price has changed.
Do I need a plan? Links from the order card in the app are included in Web Plus.
If something goes wrong
- The client reports "Invoice not found" — the link is wrong or the invoice was deleted.
- Payment is "temporarily unavailable" — the client can pay using the bank details on the page; you will receive a notification with the reason.
Related
- Commercial proposal (CP)How to build a CP from an order or from scratch, set its number and text, and send the client a link to approve it.
- Let clients pay an invoice online through your YooKassaHow to connect your YooKassa store so a client can pay an invoice via a link or QR code, with the money going straight to you. This feature is available as a pilot.
- Clients: cards, discounts and order historyHow to manage your client base: contacts, company details for documents, a personal discount, Telegram and history.
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