The site is view-only

Why you can't edit on the site even though you've bought a plan, and how to unlock editing.

If instead of working you see "Preview mode" or "Demo mode", check your plan and the state of your session.

How it works

  1. Which plan do you have? Lite, Basic and Pro are mobile app plans. On the site they give view-only access. Editing in the browser requires Web Plus or Web Team: in "Profile → Subscription" you can try Web Plus free for 21 days.
  2. You bought Web Plus but the banner is still there. The session hasn't refreshed: click the profile icon at the top right → "Log out" and sign in again with the same account.
  3. You paid but the plan didn't activate. On the "Subscription" page, click "Check payment"; the server also re-checks the payment every half hour.
  4. Your subscription has ended. An expired Web Plus keeps access for another 3 days with a yellow banner, then the site switches to view-only. Your data is not deleted and the app keeps working. You can extend it with the "Renew" button, see Trial and renewal.
  5. You're a team member. Permissions depend on your role and the workshop owner's plan. A "contact the owner" banner means Web Team hasn't been renewed.

FAQ

Do I need Web Plus for the app? No, the app works fully on any plan within its limits.

Will my data disappear? No, it is kept.

If something's wrong

If the banner stays after you sign in again, contact support and include your account email and payment method.

Didn't find an answer?

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The site is view-only — Help · 3D Print Pricing