The site is view-only
Why you can't edit on the site even though you've bought a plan, and how to unlock editing.
If instead of working you see "Preview mode" or "Demo mode", check your plan and the state of your session.
How it works
- Which plan do you have? Lite, Basic and Pro are mobile app plans. On the site they give view-only access. Editing in the browser requires Web Plus or Web Team: in "Profile → Subscription" you can try Web Plus free for 21 days.
- You bought Web Plus but the banner is still there. The session hasn't refreshed: click the profile icon at the top right → "Log out" and sign in again with the same account.
- You paid but the plan didn't activate. On the "Subscription" page, click "Check payment"; the server also re-checks the payment every half hour.
- Your subscription has ended. An expired Web Plus keeps access for another 3 days with a yellow banner, then the site switches to view-only. Your data is not deleted and the app keeps working. You can extend it with the "Renew" button, see Trial and renewal.
- You're a team member. Permissions depend on your role and the workshop owner's plan. A "contact the owner" banner means Web Team hasn't been renewed.
FAQ
Do I need Web Plus for the app? No, the app works fully on any plan within its limits.
Will my data disappear? No, it is kept.
If something's wrong
If the banner stays after you sign in again, contact support and include your account email and payment method.
Related
- Plans: Lite, Basic, Pro, Web Plus and Web TeamHow the plans differ, what they cost, what the web portal unlocks, and how to subscribe, pay, cancel or get a refund.
- Free trial and renewing your subscription earlyHow to get 21 days of Web Plus for free (a verified email is required) and how to renew early without losing your remaining days.
- Signing in and registrationHow to create an account, confirm your email, sign in with email and password, set a password if you used social sign-in before, and open the website from the app.
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