The email isn't arriving
What to do if an email confirmation, password reset or document message doesn't arrive.
Most often the email is already in your Spam folder or the link has simply expired.
How it works
- Check "Spam", "Promotions" and the trash. Wait a couple of minutes.
- Email confirmation. Send the email again: below the sign-in form, on the "Check your email" screen, or in "Profile" (the "Resend the email" button, with a one-minute pause). The link in the email is valid for 24 hours. In the app, when you get the "Email not verified" error, a window with the same button appears.
- Password reset. Use "Forgot password?" on the sign-in page. The link is valid for 1 hour; if it has expired, request a new one.
- No email on the account (you used to sign in through VK without an email). If you are still signed in, add an address and set a password in "Profile → Security". If you can no longer sign in, write to print.calculator.3d@gmail.com or on Telegram.
- Check the address for typos.
- Documents to a client. An email with a document goes only to your address or to the email set in the client card of your workshop, with no more than 50 emails per day per workshop. The client's reply will arrive at your email.
Without a confirmed email, the Web Plus trial can't be turned on.
FAQ
Emails from the service end up in spam. Add the sender to your address book.
I don't want mailings. Useful emails arrive only with your consent; you can unsubscribe with the link in the email.
If something goes wrong
If there is still no email after several minutes and after resending, write to support with the address you registered with. If the link doesn't open, request a new one: old ones become invalid.
Related
- Signing in and registrationHow to create an account, confirm your email, sign in with email and password, set a password if you used social sign-in before, and open the website from the app.
- Profile: name, email, password and the danger zoneWhat you can change in your profile, where to see your plan and storage, how to change your email and password, wipe data or delete your account.
- Free trial and renewing your subscription earlyHow to get 21 days of Web Plus for free (a verified email is required) and how to renew early without losing your remaining days.
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