Sync conflicts and data mismatches

Phone and site sync (Web Plus) works on its own, but sometimes the same record is changed on two devices at once. Then it needs your choice.

How it works

1. Check the time of the last successful sync: "Settings → Sync" on the site or the sync card in the app.
2. In the app, a conflict shows a banner, and the "More" tab shows an indicator: conflict, waiting to send, or error. Open the conflict screen.
3. For each record, the app shows the "phone / cloud" differences field by field and by default picks the newer version (the cloud if they're equal). Choose the option you want for each record. If you leave without choosing, sync stays paused and the app warns you about it.
4. Records the server couldn't save (for example, a reference to a deleted spool) are shown by the app and sent again; their number is shown in the sync card's subtitle.
5. If you sign in to a different account than before and the phone has data, the app asks: load from the cloud, merge, or don't sign in.

Calculation drafts. If one draft was edited on two devices, nothing is lost: the second version is saved as a separate draft.

FAQ

Will phone edits made offline be lost? No: orders, clients and deletions made offline will arrive at the next sync.

A team member can't sync. The app syncs only for the owner and co-owner, see Team.

If something's wrong

The conflict won't go away — make a backup on each device, choose the current version and sync again. If the mismatch remains, contact support with the record's name and the time.