Marketplace orders: sync and statuses
How Ozon, Wildberries and Yandex Market orders appear on the kanban, how statuses update and where the amount comes from.
New FBS orders (fulfilled by the seller) from connected marketplaces are created on the kanban automatically. You don't need to move anything by hand.
How it works
- How often. Every 10 minutes or with the "Sync now" button. For Ozon and Yandex Market you can get orders "within seconds": paste the notification address from the connection card into the marketplace's account. The regular sync stays as a safety net.
- Statuses. Cancellation, shipment and delivery on the marketplace move the card forward. Anything you moved by hand is not rolled back by the sync.
- Warehouse. If a product is linked in "Mapping" to a finished item in the warehouse, the order goes straight to the "Packing" column and is deducted from the warehouse (cancelling on the marketplace returns the item). If there aren't enough items, the order lands in "Confirmed": print to order. For a "made to order" product, the cost is taken from the product card. See Packing.
- Amount. Taken from the marketplace order; if the marketplace didn't provide it, your price from the product mapping is used, otherwise 0.
- Indicators. In the orders list, a marketplace order has an icon in the "Client" column, and the "Order source" filter works. The order is marked "Imported via API" and has a shipment number. In the app, such orders show OZ, WB and YM badges, a status and "Ship by" (in red if less than a day is left); statuses come from the website.
- Shipping deadline is visible in the calendar and in "To-do".
FAQ
Can I change the status of such an order manually? Yes, the sync won't revert it. But it's better to ship and cancel on the marketplace itself through the "Marketplaces" section or in the marketplace's account.
What about the commission? The order is linked to the marketplace in the commissions directory; until reconciliation with the marketplace's report, profit uses an estimate based on your percentage.
If something is wrong
The order didn't appear: click "Sync now" and open the Log. For details, see Marketplace not syncing.
Related
- Connecting Ozon, Wildberries, Yandex Market and AvitoHow to connect marketplace accounts with an API key, check the key's permissions, and what each marketplace can do. The section is available on Web Plus and is in beta.
- The "Packing" statusWhat the status between printing and delivery means, when an order enters it and how it relates to the warehouse and marketplaces.
- Marketplace log and alertsHow to see who changed what on the marketplaces, and which alerts arrive in Telegram and the browser.
- Order: ten statuses and working with the cardWhat each of the ten statuses means, where to change them and what you can do on the order page.
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